Turn every incoming order into ERP-ready data.
Elentaria reads sales orders as they arrive by email, PDF, EDI or portal, identifies the customer and products, checks pricing, terms and availability, and creates the order in the ERP your team already runs. Exceptions go to the responsible person; everything else moves on its own.
No more re-keying
Orders that arrive as emails and attachments become structured order data without anyone typing them into the ERP by hand.
Fewer order errors
Customer, product, quantity, price and delivery details are checked against your records before an order is created, not after it ships.
Orders that keep moving
Confirmations, changes, backorders and billing follow from the order automatically, so nothing waits in an inbox.
From order received to order invoiced.
Elentaria connects order intake, validation, order entry, exception handling and billing so an order is captured once and every step after that runs from the same record.
Capture the order wherever it arrives.
Elentaria watches the channels your customers already use and turns each incoming order into a structured case: who is ordering, what, how much, where to and by when.
Emails, PDF attachments, scanned documents, EDI messages, web-portal orders and orders forwarded by sales representatives, including line items, quantities, references and requested dates.
Account matching against the ERP and CRM, ship-to and bill-to addresses, contact details, customer purchase order numbers and duplicate detection.
Customer part numbers mapped to your SKUs, units of measure, pack sizes, substitutions and items that need a person to confirm.
- Order received
- Document read
- Customer identified
- Products matched
- Case created
Check every order against your pricing, terms and stock.
Before anything is created in the ERP, Elentaria checks the order against the customer's agreed pricing and terms and against what you can actually deliver.
Customer price lists, contract prices, volume breaks, discounts, minimum order quantities, payment terms and credit limits.
Stock and lead-time information from your systems, requested delivery dates, partial shipments and backorder rules.
Missing addresses, unknown items, quantities outside the usual range, price mismatches and anything else that should be confirmed before entry.
- Pricing checked
- Terms applied
- Availability confirmed
- Gaps flagged
- Order approved for entry
Create the order in the ERP, once, correctly.
Elentaria creates the sales order in the ERP or order-management system you already run, keeps the CRM and finance records in step, and confirms the order to the customer.
Sales order creation in the ERP with the validated header and line data, references to the customer's purchase order and the source document attached.
CRM activity and account updates, finance and credit records, and links between the order, the customer and the original email.
Order acknowledgement with confirmed items, prices, quantities and dates, in the format each customer expects.
- Order created in ERP
- CRM updated
- Source document attached
- Acknowledgement sent
- Order tracked
Route what needs a decision to the person who makes it.
Orders that do not fit the rules are not guessed at. Elentaria holds them, gathers the context, and hands them to the responsible person with a clear question.
Price mismatches, unknown products, credit holds, unusual quantities, missing information and requests outside standard terms.
Customer amendments after entry, cancellations, date changes, substitutions and backorder decisions, applied to the ERP record once approved.
Clarification requests, change confirmations and delay notices, sent from the same case so the history stays in one place.
- Exception detected
- Context gathered
- Responsible person asked
- Decision applied
- Customer informed
Carry the order through to invoice and the next order.
Once the order ships, Elentaria matches delivery to what was ordered, prepares the invoice from what was agreed, follows the payment, and watches for the reorder.
Dispatch and delivery confirmation from your systems, customer notifications and follow-up on partial or late deliveries.
Invoice creation matched to the order, the delivery and the agreed pricing and terms, sent with the right references.
Overdue reminders, disputes routed to the right person, and reorder patterns turned into timely outreach.
- Delivery confirmed
- Invoice matched and sent
- Payment followed
- Reorder signal detected
- Next order prepared
Automate the routine orders. Keep the judgment calls.
Elentaria enters the orders that fit your rules and brings the rest to the team: pricing exceptions, credit decisions, substitutions and anything a customer would want a person to confirm.
Discounts, non-standard terms, credit limits and large or unusual orders wait for the person you have named.
Unknown items, price differences and incomplete orders are held and routed, never entered on a guess.
Every order shows where it came from, what was checked, what was created and what is waiting on whom.
Common questions
What is sales order processing automation?
It is the work of taking a customer order from the moment it arrives, usually as an email, PDF or EDI message, checking it, and entering it into the ERP as an accurate sales order without a person re-typing it. Elentaria does this inside the systems a company already runs, with its own pricing, terms and approval rules applied.
Which order formats can Elentaria read?
Emails with the order in the body, PDF and scanned attachments, spreadsheets, EDI messages and orders placed on web portals. Customer part numbers are mapped to your SKUs, and items that cannot be matched with confidence are sent to a person to confirm.
Does Elentaria replace our ERP or order-management system?
No. The ERP stays the system of record. Elentaria creates and updates orders in it, keeps the CRM and finance records aligned, and attaches the original document, so nothing about your stack changes.
How do we get started?
Bring one order flow you run today, for example the orders that arrive in a shared inbox. Elentaria is set up on your pricing, terms and approval rules for that flow, scoped on a live demo, and extended from there.
See how Elentaria would run your sales orders.
Bring a few real orders from your inbox and see how they become validated ERP orders, with exceptions routed to your team.